Software Engineer at Telus Digital

I'm Ignacio a Full-Stack Engineer with a broad curiosity and a hands-on approach. I've worked across backend, frontend, and AI, and I care about building software that actually makes a difference. Explore my work to see what I've been up to.

About me

A bit of me

I'm a Full-Stack Engineer and AI Lead at Telus Digital, where I head a team of 12 building LLM-powered internal tools used across operations. Before stepping into that role, I spent time designing AI copilots for customer support and sales, and before that, shipping full-stack products at a software consultancy — from luxury travel platforms to emergency management apps for fire agencies.

My day-to-day lives at the intersection of AI systems and software engineering — crafting system prompts, evaluation pipelines, and CI/CD workflows for LLM-based products, while staying hands-on with TypeScript, React, and Next.js on the frontend. I care a lot about building things that are reliable, well-documented, and maintainable at scale.

Outside of product work, I've taught Git and async JavaScript at bootcamps for high school students, and I'm always thinking about how good engineering practices translate into better AI systems — and vice versa.

FRONTEND

  • TypeScript
  • React
  • Next.js
  • Astro
  • Tailwind

BACKEND

  • C#
  • .NET
  • MSSQL

INFRASTRUCTURE

  • Azure
  • Docker
  • Vercel
  • GitHub Actions

Work

Where I've shipped

Telus DigitalJan 2026 - Present

AI Tooling & Team Leadership

AI Engineer Lead

Designing and implementing system architecture for LLM-powered internal tools, and leading a team of 12 prompt and AI engineers — establishing documentation, best practices, and evaluation pipelines to ensure quality and reduce regression risk in production.

LLM ArchitectureTeam LeadershipDeepEvalCI/CD for LLMs
Telus DigitalOct 2025 - Dec 2025

Customer Support AI Copilots

Prompt Engineer

Built LLM-powered copilots for customer support and sales agents across 2 lines of business. Authored system prompts and guardrails using Claude Sonnet and Haiku, reducing hallucinations by ~15% and enabling agents to suggest responses, generate compliant statements, and collect structured data.

Prompt EngineeringClaude Sonnet/HaikuGuardrails
GM2DEVJan 2025 - Sep 2025

Luxury Travel Platform & Emergency Management App

Frontend Software Developer

Built a luxury travel booking platform from scratch using Next.js and TypeScript. Contributed to an emergency management app for fire agencies with escalation UI and dispatcher tools. Mentored junior devs and taught Git and async JavaScript in two bootcamps.

Next.jsTypeScriptReactTamaguiMobXGitApollo GraphQL
GM2DEVFeb 2024 - Dec 2024

Medical Aesthetics Data Warehouse

Backend Software Developer

Designed and maintained a data warehouse ingestion pipeline for medical aesthetic clinics using Azure Functions and .NET. Built a PDF scraping pipeline for exam data extraction, and developed normalization logic for financial transactions achieving 100% data accuracy.

Azure FunctionsC#.NETMSSQLPDF ScrapingData Normalization

Contact

Get in touch

I'm always open to new opportunities and collaborations. Feel free to reach out if you have any questions or would like to chat.